Refund Policy

1. We want you to be satisfied with your purchase. However, since we specialize in in-store purchases only, our refund policy applies under the following conditions:

• Items must be returned within 14 days of purchase.

• Products must be unused, in their original packaging, and in resellable condition.

• A valid proof of purchase (receipt) is required for all returns and refunds.

• Certain safety equipment such as ropes, harnesses, carabiners, and belay devices are non-returnable for safety reasons.

2. Refund Process

• All refunds will be processed in-store after inspecting the returned item.

• Refunds will be issued using the same payment method used during the purchase.

• Cash payments will be refunded in cash; card transactions will be refunded to the original card.

• Processing times for refunds may take up to the same business days.

3. Exchanges

• If you received a defective or damaged item, you may request an exchange for the same item.

• Exchanges are subject to product availability.

• If an exchange is not possible, a refund or store credit may be offered.

4. Non-Returnable Items The following items cannot be returned or refunded:

• Used or damaged products (unless due to manufacturer defect).

• Safety equipment (ropes, harnesses, carabiners, belay devices, helmets, etc.).

• Special-order or custom items.

• Gift cards and promotional items.

5. Reservation Cancellations

• If you reserved an item via email but no longer wish to purchase it, please notify us.

• Failure to pick up a reserved item within 14 days may result in cancellation.

6. Manufacturer Defects If you believe your product has a manufacturer defect, please contact us immediately. We will assess the issue and, if applicable, offer a replacement or refund based on the manufacturer’s policy.

7. Contact Information If you have any questions about our refund policy, please contact us at: S.V. Climbing
svclimbinginfo@gmail.com

 

We appreciate your understanding and support.